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24px;display:flex}.portal-header-left{align-items:center;display:flex}.portal-brand{color:var(--color-primary);font-size:1.1rem;font-weight:700}.portal-header-right{align-items:center;gap:12px;display:flex}.portal-user-name{color:var(--color-text-secondary);font-size:.88rem}.portal-main{flex:1;width:100%;max-width:960px;margin:0 auto;padding:24px}.portal-status-badge{text-transform:capitalize;border-radius:12px;padding:2px 10px;font-size:.78rem;font-weight:600;display:inline-block}.portal-ticket-list{flex-direction:column;gap:8px;display:flex}.portal-ticket-card{background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);color:var(--color-text);padding:14px 18px;text-decoration:none;transition:border-color .15s,box-shadow .15s;display:block}.portal-ticket-card:hover{border-color:var(--color-primary);box-shadow:var(--shadow-md);text-decoration:none}.portal-ticket-card-top{justify-content:space-between;align-items:center;margin-bottom:4px;display:flex}.portal-ticket-number{color:var(--color-text-secondary);font-size:.82rem;font-weight:600}.portal-ticket-card-title{margin-bottom:6px;font-size:.95rem;font-weight:600}.portal-ticket-card-meta{color:var(--color-text-secondary);align-items:center;gap:8px;font-size:.82rem;display:flex}.portal-priority-dot{border-radius:50%;width:8px;height:8px;display:inline-block}.portal-ticket-card-priority{text-transform:capitalize}.portal-ticket-card-agent:before{content:"·";margin-right:8px}.portal-ticket-card-date{margin-left:auto}.msg-thread{flex-direction:column;gap:12px;max-height:500px;padding:8px 0 16px;display:flex;overflow-y:auto}.msg-bubble{border-radius:12px;max-width:75%;padding:10px 14px;font-size:.9rem;line-height:1.45}.msg-customer{color:#1e3a5f;background:#dbeafe;border-bottom-right-radius:4px;align-self:flex-end}.msg-agent{color:var(--color-text);background:#f3f4f6;border-bottom-left-radius:4px;align-self:flex-start}.msg-body{white-space:pre-wrap;word-break:break-word}.msg-meta{color:#6b7280;justify-content:space-between;gap:12px;margin-top:4px;font-size:.72rem;display:flex}.msg-reply-form{border-top:1px solid var(--color-border);flex-direction:column;gap:8px;margin-top:16px;padding-top:16px;display:flex}.msg-reply-form .btn{align-self:flex-end}.msg-agent-outbound{color:#1e3a5f;background:#dbeafe;border-bottom-right-radius:4px;align-self:flex-end}.msg-internal{color:#92400e;background:#fef3c7;border:1px solid #fcd34d;border-bottom-right-radius:4px;align-self:flex-end}.msg-internal-label{text-transform:uppercase;letter-spacing:.04em;color:#b45309;margin-bottom:4px;font-size:.72rem;font-weight:600}.msg-mode-toggle{border:1px solid var(--color-border);border-radius:var(--radius);gap:0;width:fit-content;display:flex;overflow:hidden}.msg-mode-btn{background:var(--color-surface);color:var(--color-text-secondary);cursor:pointer;border:none;padding:6px 16px;font-size:.82rem;font-weight:500;transition:background .15s,color .15s}.msg-mode-btn:hover{background:#f9fafb}.msg-mode-active{background:var(--color-primary);color:#fff}.msg-mode-active:hover{background:var(--color-primary-hover)}.msg-mode-internal{color:#fff;background:#f59e0b}.msg-mode-internal:hover{background:#d97706}.dash-range-selector{border:1px solid var(--color-border);border-radius:var(--radius);gap:0;display:flex;overflow:hidden}.dash-range-btn{background:var(--color-surface);cursor:pointer;color:var(--color-text-secondary);border:none;border-right:1px solid var(--color-border);padding:6px 14px;font-family:inherit;font-size:.82rem;font-weight:600;transition:background .15s,color .15s}.dash-range-btn:last-child{border-right:none}.dash-range-btn:hover{background:#f9fafb}.dash-range-btn.active{background:var(--color-primary);color:#fff}.dash-grid{grid-template-columns:1fr 1fr;gap:20px;display:grid}.dash-panel-wide{grid-column:1/-1}.dash-panel-title{text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-secondary);margin-bottom:16px;font-size:.88rem;font-weight:700}.dash-sla-stat{flex-direction:column;justify-content:center;align-items:center;padding:16px 0;display:flex}.dash-sla-value{font-size:3rem;font-weight:800;line-height:1}.dash-sla-detail{color:var(--color-text-secondary);margin-top:8px;font-size:.85rem}.dash-skeleton{background:linear-gradient(90deg,#f3f4f6 25%,#e5e7eb 50%,#f3f4f6 75%) 0 0/200% 100%;border-radius:6px;animation:1.5s infinite skeleton-shimmer}@keyframes skeleton-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.dash-breach-list{flex-direction:column;gap:8px;max-height:360px;display:flex;overflow-y:auto}.dash-breach-item{border:1px solid var(--color-border);color:var(--color-text);border-radius:6px;padding:10px 12px;text-decoration:none;transition:border-color .15s,background .15s;display:block}.dash-breach-item:hover{border-color:var(--color-primary);background:#f9fafb;text-decoration:none}.dash-breach-top{align-items:center;gap:6px;margin-bottom:4px;display:flex}.dash-breach-number{color:var(--color-text-secondary);font-size:.85rem;font-weight:700}.dash-breach-title{white-space:nowrap;text-overflow:ellipsis;font-size:.9rem;font-weight:600;overflow:hidden}.dash-breach-meta{color:var(--color-text-secondary);gap:12px;margin-top:4px;font-size:.78rem;display:flex}@media (width<=900px){.dash-grid{grid-template-columns:1fr}.dash-panel-wide{grid-column:auto}}.rpt-filters{flex-wrap:wrap;align-items:flex-start;gap:16px;display:flex}.rpt-filter-group{flex-direction:column;gap:4px;display:flex}.rpt-filter-label{text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-secondary);font-size:.78rem;font-weight:600}.rpt-chip-row{flex-wrap:wrap;gap:4px;display:flex}.rpt-chip{border:1px solid var(--color-border);background:var(--color-surface);cursor:pointer;color:var(--color-text-secondary);text-transform:capitalize;border-radius:16px;padding:4px 12px;font-family:inherit;font-size:.82rem;transition:background .15s,border-color .15s,color .15s}.rpt-chip:hover{border-color:var(--color-primary);color:var(--color-primary)}.rpt-chip.active{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.export-dropdown-menu{background:var(--color-surface);border:1px solid var(--color-border);z-index:100;border-radius:6px;min-width:140px;margin-top:4px;position:absolute;top:100%;right:0;overflow:hidden;box-shadow:0 4px 12px #0000001a}.export-dropdown-item{text-align:left;width:100%;color:var(--color-text);cursor:pointer;background:0 0;border:none;padding:8px 16px;font-size:.88rem;display:block}.export-dropdown-item:hover{background:var(--color-bg)}.export-dropdown-divider{background:var(--color-border);height:1px;margin:4px 0}.tab-dot{vertical-align:super;background:#22c55e;border-radius:50%;width:6px;height:6px;margin-left:4px;display:inline-block}