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var(--color-border);box-shadow:var(--shadow)}.portal-header-left{display:flex;align-items:center}.portal-brand{font-weight:700;font-size:1.1rem;color:var(--color-primary)}.portal-header-right{display:flex;align-items:center;gap:12px}.portal-user-name{font-size:.88rem;color:var(--color-text-secondary)}.portal-main{flex:1;padding:24px;max-width:960px;width:100%;margin:0 auto}.portal-status-badge{display:inline-block;padding:2px 10px;border-radius:12px;font-size:.78rem;font-weight:600;text-transform:capitalize}.portal-ticket-list{display:flex;flex-direction:column;gap:8px}.portal-ticket-card{display:block;background:var(--color-surface);border:1px solid var(--color-border);border-radius:var(--radius);padding:14px 18px;text-decoration:none;color:var(--color-text);transition:border-color .15s,box-shadow .15s}.portal-ticket-card:hover{border-color:var(--color-primary);box-shadow:var(--shadow-md);text-decoration:none}.portal-ticket-card-top{display:flex;justify-content:space-between;align-items:center;margin-bottom:4px}.portal-ticket-number{font-size:.82rem;font-weight:600;color:var(--color-text-secondary)}.portal-ticket-card-title{font-weight:600;font-size:.95rem;margin-bottom:6px}.portal-ticket-card-meta{display:flex;align-items:center;gap:8px;font-size:.82rem;color:var(--color-text-secondary)}.portal-priority-dot{width:8px;height:8px;border-radius:50%;display:inline-block}.portal-ticket-card-priority{text-transform:capitalize}.portal-ticket-card-agent:before{content:"·";margin-right:8px}.portal-ticket-card-date{margin-left:auto}.msg-thread{display:flex;flex-direction:column;gap:12px;max-height:500px;overflow-y:auto;padding:8px 0 16px}.msg-bubble{max-width:75%;padding:10px 14px;border-radius:12px;font-size:.9rem;line-height:1.45}.msg-customer{align-self:flex-end;background:#dbeafe;color:#1e3a5f;border-bottom-right-radius:4px}.msg-agent{align-self:flex-start;background:#f3f4f6;color:var(--color-text);border-bottom-left-radius:4px}.msg-body{white-space:pre-wrap;word-break:break-word}.msg-meta{display:flex;justify-content:space-between;gap:12px;font-size:.72rem;color:#6b7280;margin-top:4px}.msg-reply-form{margin-top:16px;border-top:1px solid var(--color-border);padding-top:16px;display:flex;flex-direction:column;gap:8px}.msg-reply-form .btn{align-self:flex-end}.msg-agent-outbound{align-self:flex-end;background:#dbeafe;color:#1e3a5f;border-bottom-right-radius:4px}.msg-internal{align-self:flex-end;background:#fef3c7;color:#92400e;border:1px solid #fcd34d;border-bottom-right-radius:4px}.msg-internal-label{font-size:.72rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:#b45309;margin-bottom:4px}.msg-mode-toggle{display:flex;gap:0;border:1px solid var(--color-border);border-radius:var(--radius);overflow:hidden;width:fit-content}.msg-mode-btn{padding:6px 16px;font-size:.82rem;font-weight:500;border:none;background:var(--color-surface);color:var(--color-text-secondary);cursor:pointer;transition:background .15s,color .15s}.msg-mode-btn:hover{background:#f9fafb}.msg-mode-active{background:var(--color-primary);color:#fff}.msg-mode-active:hover{background:var(--color-primary-hover)}.msg-mode-internal{background:#f59e0b;color:#fff}.msg-mode-internal:hover{background:#d97706}.dash-range-selector{display:flex;gap:0;border:1px solid var(--color-border);border-radius:var(--radius);overflow:hidden}.dash-range-btn{padding:6px 14px;border:none;background:var(--color-surface);font-size:.82rem;font-weight:600;font-family:inherit;cursor:pointer;color:var(--color-text-secondary);transition:background .15s,color .15s;border-right:1px solid var(--color-border)}.dash-range-btn:last-child{border-right:none}.dash-range-btn:hover{background:#f9fafb}.dash-range-btn.active{background:var(--color-primary);color:#fff}.dash-grid{display:grid;grid-template-columns:1fr 1fr;gap:20px}.dash-panel-wide{grid-column:1 / -1}.dash-panel-title{font-size:.88rem;font-weight:700;text-transform:uppercase;letter-spacing:.03em;color:var(--color-text-secondary);margin-bottom:16px}.dash-sla-stat{display:flex;flex-direction:column;align-items:center;justify-content:center;padding:16px 0}.dash-sla-value{font-size:3rem;font-weight:800;line-height:1}.dash-sla-detail{margin-top:8px;font-size:.85rem;color:var(--color-text-secondary)}.dash-skeleton{background:linear-gradient(90deg,#f3f4f6 25%,#e5e7eb,#f3f4f6 75%);background-size:200% 100%;animation:skeleton-shimmer 1.5s infinite;border-radius:6px}@keyframes skeleton-shimmer{0%{background-position:200% 0}to{background-position:-200% 0}}.dash-breach-list{display:flex;flex-direction:column;gap:8px;max-height:360px;overflow-y:auto}.dash-breach-item{display:block;padding:10px 12px;border:1px solid var(--color-border);border-radius:6px;text-decoration:none;color:var(--color-text);transition:border-color .15s,background .15s}.dash-breach-item:hover{border-color:var(--color-primary);background:#f9fafb;text-decoration:none}.dash-breach-top{display:flex;align-items:center;gap:6px;margin-bottom:4px}.dash-breach-number{font-weight:700;font-size:.85rem;color:var(--color-text-secondary)}.dash-breach-title{font-size:.9rem;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.dash-breach-meta{display:flex;gap:12px;font-size:.78rem;color:var(--color-text-secondary);margin-top:4px}@media(max-width:900px){.dash-grid{grid-template-columns:1fr}.dash-panel-wide{grid-column:auto}}.rpt-filters{display:flex;flex-wrap:wrap;gap:16px;align-items:flex-start}.rpt-filter-group{display:flex;flex-direction:column;gap:4px}.rpt-filter-label{font-size:.78rem;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:var(--color-text-secondary)}.rpt-chip-row{display:flex;gap:4px;flex-wrap:wrap}.rpt-chip{padding:4px 12px;border:1px solid var(--color-border);border-radius:16px;background:var(--color-surface);font-size:.82rem;font-family:inherit;cursor:pointer;color:var(--color-text-secondary);text-transform:capitalize;transition:background .15s,border-color .15s,color .15s}.rpt-chip:hover{border-color:var(--color-primary);color:var(--color-primary)}.rpt-chip.active{background:var(--color-primary);border-color:var(--color-primary);color:#fff}.export-dropdown-menu{position:absolute;top:100%;right:0;margin-top:4px;background:var(--color-surface);border:1px solid var(--color-border);border-radius:6px;box-shadow:0 4px 12px #0000001a;z-index:100;min-width:140px;overflow:hidden}.export-dropdown-item{display:block;width:100%;padding:8px 16px;border:none;background:none;text-align:left;font-size:.88rem;color:var(--color-text);cursor:pointer}.export-dropdown-item:hover{background:var(--color-bg)}.export-dropdown-divider{height:1px;background:var(--color-border);margin:4px 0}.tab-dot{display:inline-block;width:6px;height:6px;border-radius:50%;background:#22c55e;margin-left:4px;vertical-align:super}